![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The receptionist REFUSE to make the necessary appointment Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. She called my wife and spoke to her BUT STILL WOULD NOT MAKE AN APPOINTMENT!! My daughter is now five weeks behind in her treatment with no solution in site. After I spoke to my insurance I called PD and told them I had my insurance call them, the receptionist asked me "Why would your insurance call us?" At that time I politely told her "never mind" and I hung up. I called on Monday, May 9th I called my insurance and they offered to call PD. She called a couple days later and again, waiting on insurance call back and phone trouble excuses. A few days later she walked into the office and spoke to the receptionists and again got the same two excuses. My wife called again and received the same two excuses regarding insurance and phone trouble. Another week went by with no phone call from PD. She called them and the receptionist stated they were waiting to hear back from the insurance and that they (peppermint dental) are having phone trouble. My wife waited another day, no phone call from peppermint dental. The following day, April 13th, no phone call. They told her they would call her the next day after talking to insurance. On the way out my wife and daughter visited the receptionists regarding the appointment to pull the teeth. After the adjustment he put in an order with the receptionists to make an appointment to have the teeth pulled before her next monthly visit/adjustment. The orthodontist stated on the April 12 appointment that ******* needs four teeth pulled. The orthodontist, hygienist and assistants have been great, no complaints about them. She had her braces put on almost a year ago at this location. My daughter ******* had an orhto appointment on April 12 to have her braces adjusted.
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